Plan Terms for Media Air, Media Plus and Media Exclusive

• Your plan starts on the day you tell us you are ready, and runs for 1 year from then.
• Each month has a post limit. Unused posts and credits expire at the end of the month.
• You approve every post before it goes live.
• You pay the fee in your agreement, plus GST.
• You can upgrade at any time. You can cancel as set out in our Refund Policy.
• We do not promise follower numbers, viral posts or guaranteed news coverage.

The Media Company provides public relations and social media management services from Bengaluru, Karnataka, India. These terms cover Media Air, Media Plus and Media Exclusive. Your plan details (what is included and your post limits) are in your agreement and on our proposal page.

Your plan starts on the day you tell us you are ready, after we have signed the agreement and received your first payment. We confirm that start date in writing, and your 1 year runs from that day. Signing can be done on paper, by e-signature, or by accepting online. Each of these counts as your agreement.

• Each plan has a post limit for every month, and a total for the year.
• A credit adds one extra post in a month. Credits are available as set out on our proposal page.
• Unused posts and unused credits expire at the end of the month. They do not carry over.
• We tell you what counts as one post when we agree your plan.

You agree to:

• give us accurate information, and only claims you can support;
• approve or reply to drafts within the time we agree, so we can post on schedule;
• give us the account access we need, and tell us if it changes;
• follow the laws that apply to you. For example, doctors follow National Medical Commission rules, and election candidates follow election law.

Nothing goes live without your approval. If you approve a post, you are responsible for the facts in it. If you are late with approvals or access, posts may be delayed, and we are not responsible for the delay.

We do not post content that is false, misleading, unlawful or that harms others. We do not buy followers, engagement or reviews, and we do not write fake testimonials. We may decline any post that breaks these rules, and we will tell you why.

• Fees are in Indian Rupees and are set out in your agreement. They do not include GST. We add GST at the rate in force on the date of the invoice.
• Invoices are payable within 15 days. If you pay by instalments, the dates are in your agreement.
• Ad spend is paid directly by you to the advertising platforms. Travel for shoots outside Bengaluru is billed at actual cost, and only with your written approval first.
• If you deduct tax at source as the law requires, send us the certificate so we can match it to your invoice.
• If a payment is more than 30 days late, we may pause your posts until it is paid. We will tell you before we pause.

You can upgrade at any time. We adjust the fee for the months that remain. Posts you have used that month count toward your new plan. You can move to a smaller plan when your plan renews.

You can end your plan at any time with 30 days’ written notice. Refunds are set out in our Refund Policy.

We may end your plan if you do not pay after we have warned you, if you ask us to post unlawful content, or if you seriously break these terms. If we end your plan for any other reason, we refund your unused full months.

When a plan ends, we return or close all account access we hold, and hand over finished work once your invoices are paid.

You own the final content we make for you (posts, videos, designs, scripts) once you have paid for it in full. We keep our own methods, templates and tools. Stock images, fonts and music stay under their own licences.

You sign a privacy agreement before we ask for any password or account access. We use your personal data only to deliver your plan, to invoice you and to contact you. We keep it secure, and we do not sell it. You can ask us to correct or delete your personal data, and we reply within 90 days. Write to contact@themediacompany.in. We handle personal data in line with the Digital Personal Data Protection Act, 2023 and its rules.

We work hard on every plan. We cannot promise exact follower numbers, viral posts, news coverage or any particular public reaction. Platforms, algorithms and events outside our control affect results.

We are responsible for doing the work in your plan with reasonable skill and care. Our total liability for any claim is limited to the fees you paid for your plan in the 3 months before the claim. Neither of us is liable for indirect losses, such as lost profits. None of this limits liability for fraud, wilful misconduct, or anything the law does not allow us to limit.

We are not responsible for delays or failures caused by events outside our control, such as platform outages, account suspensions by a platform, internet failures, natural events or government orders. We will tell you and work around it where we can.

Tell us first: contact@themediacompany.in or +91 7349367878. We reply within 5 working days. If we cannot settle it in 30 business days, the dispute goes to a single arbitrator in Bengaluru under the Arbitration and Conciliation Act, 1996. Indian law applies, and the courts in Bengaluru have jurisdiction. Nothing here takes away any right you have under consumer protection law.

If we change these terms, the version in your signed agreement stays in force for your plan. We tell active clients in writing about any change that affects them.

The Media Company, No. 28, 3rd Main, Ashwini Layout, Off Inner Ring Road, Ejipura, Koramangala, Bengaluru, Karnataka 560047 · +91 7349367878 · contact@themediacompany.in · Monday to Friday, 9:30 am to 6:30 pm IST