Refund and Cancellation Policy

• Within 7 days of signing, before work starts: full refund.
• After work starts: refund of your unused full months, minus production costs already spent.
• If we miss posts through our fault: we make them up or refund their value.
• Refunds reach you in 10 business days after we approve them.

You can cancel within 7 days of signing and get a full refund, as long as we have not started work. We have started work once we have begun planning, creating content or using your accounts. Email us at contact@themediacompany.in to cancel.

If we have started work, we refund your payment minus the cost of the work done and any third-party costs already paid.

You can cancel at any time with 30 days’ written notice. We refund:

• your unused full months after the notice period ends,
• minus any production costs we have already spent for you (for example shoots, travel or paid tools),
• minus any amount you still owe us.

We send you a statement showing how we worked out the refund.

If we do not deliver posts in a month because of us (not because of late approvals or access from you), we make them up within the next 30 days. If we cannot, we refund their value. The value of one post is your monthly fee divided by the posts in your plan. For Media Exclusive, we agree the share in your plan details.

If we end your plan and the reason is not on you (for example, not paying or asking us to post unlawful content), we refund your unused full months.

Credits are used or expire at the end of the month. Used credits are not refunded. If we cannot deliver a credit post through our fault, we make it up or refund that credit.

• Work already delivered and approved
• Third-party costs already paid (stock, music, travel, location fees)
• Ad spend paid to advertising platforms
• Results you hoped for but we did not promise, such as follower numbers

We refund to the same account or method you paid from, within 10 business days after we approve the refund. If tax was deducted at source, we match it against your invoice, and we correct our GST invoices as the law requires.

Upgrading does not need a refund. We adjust the fee for the months left. Moving to a smaller plan happens when your plan renews, and refunds do not apply to that change.

Email contact@themediacompany.in with your name, plan and reason. We reply within 5 working days. If you are not happy with our answer, see “Problems and complaints” in our Plan Terms.